Cancellation & Refund Policy

1. Appointment Cancellation by Patient

• Cancellations 2+ Hours in Advance: If a patient cancels an appointment at least 2 hours before the scheduled appointment time, a 100% full refund of the amount paid online (both advance token fee or full consultation amount) will be initiated automatically.
• Late Cancellations (Under 2 Hours): Cancellations made within 2 hours of the slot time may be subject to a nominal hospital scheduling fee depending on individual hospital partner policy.

2. Doctor Unavailability or Hospital Cancellation

If a booked doctor is unavailable due to an emergency or if the hospital reschedules/cancels the OPD session:

• The patient will be notified immediately via SMS/App notification.
• The patient will be offered a free reschedule to another available slot, OR
• A 100% instant full refund will be initiated without any deduction.

3. Mode & Timelines of Refund (Payment Gateway)

4. Advance Payment (20%) Adjustment

When booking with the 20% advance token fee option, the 20% online payment is deducted from the total consultation fee. The remaining 80% is payable at the hospital counter. In case of an eligible cancellation, the 20% online advance is refunded in full.